Your legal guarantee rights

EU notice: legal guarantee

LEGAL GUARANTEE. Minimum two-year legal guarantee protection for goods sold in the European Union. Consumers can claim their rights under the legal guarantee of conformity, for example if goods do not match the description or do not function as intended. Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer: free repair or free replacement; in some cases, a price reduction or full reimbursement. Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year. For more information on your rights in a specific country, scan the QR code or ask the seller: europa.eu/youreurope/guarantees. What to do if you receive non-conforming goods: 1. Contact the seller as soon as possible to report the issue. 2. Provide proof of purchase, such as a receipt, invoice, or bank statement. Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.
europa.eu/youreurope/guaranteesMore information on the European Union's Your Europe portal

Warranty and your rights with us

BlackBoost

Right of Withdrawal

Withdrawal notice for consumers, model withdrawal form and electronic withdrawal function.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods – in the case of an order for several goods placed as a single order and delivered separately, from the day on which you take possession of the last good.

To exercise your right of withdrawal, you must inform us (KTH Parts GmbH, Am Tönniesberg 16, 30453 Hannover, Germany, phone: +49 (0)511 56968381, e-mail: info@black-boost.eu) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online at https://shop.black-boost.eu/withdrawal#withdraw. If you use this online function, we will send you without undue delay, on a durable medium (e.g. by e-mail), an acknowledgement of receipt containing the content of your withdrawal declaration and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us (KTH Parts GmbH, Am Tönniesberg 16, 30453 Hannover, Germany) without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer (e.g. custom-made or customised parts).

Model withdrawal form

Annex I (B) to Directive 2011/83/EU · Annex 2 to Art. 246a § 1 (2) sentence 1 no. 1 EGBGB

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To KTH Parts GmbH, Am Tönniesberg 16, 30453 Hannover, Germany
E-mail: info@black-boost.eu · Phone: +49 (0)511 56968381

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

Ordered on (*) / received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate.

Use of this form is not obligatory. You may also declare the withdrawal informally or via the electronic withdrawal function.

Withdraw from contract

Enter your order number and e-mail address to exercise your statutory right of withdrawal for an order placed with us. You will receive an acknowledgement of receipt by e-mail.

Please enter your order number and the e-mail address used for the order to submit your withdrawal.